How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: * The 'Boomerang Principle' (bringing the customer back) * How to get the feel of the market place * How to listen effectively to the customer * Customer panels * Why you should increase the number of complaints * How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
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Author: Senator Feargal Quinn,
Number of Pages: 160 pages
Published Date: 16 Feb 2005
Publisher: O'Brien Press Ltd
Publication Country: Dublin, Ireland
Download Link: Click Here
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